WHY TO PREFER ORONO LIFTS

ISO CERTIFICATION

We are ISO 9001 - 2015 certified for Quality Management System & ISO 45001 - 2018 for Occupational Health and Safety Management System

AMC AT REASONABLE CHARGES

Our Customers will save minimum 20% in AMC charges when compared to OEMs.

24 x 7 RESPONSE

We provide emergency service 24 X 7 on all days throughout the year.

CEIG ENLISTMENT

We are enlisted as approved Lift installation & Maintenance service provider with Lift inspectorate as per Lift Act.

CALL BACK ANALYSIS

Report on details of Call backs and remedial actions taken will be submitted once in 6 months.

REGULAR MONTHLY PREVENTIVE MANITENANCE

From our feedback through WhatsApp, Customer can verify number of monthly Preventive maintenances carried out and number of call backs as on date.

TECHNICALLY QUALIFIED ENGINEERS

All our engineers are well qualified and adequately experienced in maintenance of all makes & models of Lifts. The refresher training programmes are regularly
conducted.

SPARE PARTS

We have genuine spare parts sourced by imports, mobilised through modernisation and indigenously developed equivalent for all the types of Lifts.

SERVICE ENGINEER LOCATION

The Service routes are divided into Zones from where the sites covered under such zone are reachable within 20 Mins. ride.

SPARES STORAGE NEAR BY

All the critical spares are stored in every Zone which are reachable within 20 Mins. ride from any worksite.

PREVENTIVE MAINTENANCE CHECK LIST

Customer can verify any check point in our standard checklist before signing the service report.

RESPONSE TIME

The Zones are segregated in such a way that our engineers can respond to any call back within the maximum of 1 hour.

SAFETY CERTIFICATE

The Safety certificate shall be issued by our Safety officer once in a year after through safety inspection.

SPARES REPLACED

From our feedback through WhatsApp, Customer can check details of spares replaced / repaired as on date.

INITIAL SURVEY REPORT

We submit complete survey report on individual lift within 10 days from the date of AMC.

YEARLY INCREASE

We suggest AMC for longer period so that yearly increase can be finalised at the beginning. Our yearly increase shall be very reasonable.

SOCIAL WELFARE ACTIVITIES

In case of housing complex which has more than 6 Lifts, we can conduct any social welfare programme such as tree plantation etc., once in a year.

SERVICE REPORT

For every visit either for Preventive maintenance or for any Call backs, our engineers will issue a service report and this will be signed by Customer with their remarks if any.

LIFT LICENSE SERVICE

We provide liaison services to obtain License for working of the lift as per the Lift Act.

AVOIDING INFECTIONS

Our Engineers use sanitisers to clean Car & Landing Push buttons, Handrails and Interiors. Specific Safety instructions are issued from time to time in English and local language.

SAFETY PRECAUTIONS BY OUR ENGINEERS

Our Engineers use all the standard PPEs as per the process. In addition, they will also use specific PPEs such as face mask, gloves etc., to avoid getting / spreading of infections.

CELEBRATIONS

In case of housing complex which has more than 6 Lifts, once in a year we can conduct any celebration in the society (as per their choice). This will include Safety awareness programme among lift users, particularly among young generation.

TRAINING FOR USAGE & RESCUE

We provide training to users for safe usage of Lifts. Also provide training to persons authorised by Customer for rescue of persons stuck inside lift in extreme situations.

UPGRADATION

We provide proposal for upgradation of Lifts whenever required. This will be in phased manner so that there is no huge financial burden at any single point of time.

DAILY VISIT

In case of housing complex which has more than 6 Lifts, our engineer will visit on daily basis.

OUR CUSTOMER CARE Nos.

+91 99628 35939 / 93603 91665

Mail Id : customercare@orono.in
Website : www.orono.in